Returns
Visit our Returns Portal to create your free returns label. Remember, in order for us to accept your return, it must comply with our return policies listed below.
Click here for further details and we’ll walk you through how to start your return. For instructions on how to return with DHL, UPS or Royal Mail please click on the relevant courier. If you have received a faulty or incorrect product, please refer to this help portal article.
Returns Policy for Online Purchases:
For all orders placed via Wolf & Badger, returns are free of charge anywhere in the world for a full refund so long as they comply with our returns policy. To qualify for free returns, you should request your free returns label via our RETURNS PORTAL within 14 days of receiving the delivery.
For your return to be accepted, the item must be received back to the independent brand within 28 days of when it was first received by you.
For returns made using our free returns service, original delivery fees will not ordinarily be refunded.
Returns should go back to the independent brand directly using labels provided by Wolf & Badger only; please do not return your order via any other means unless directed to by us. If you return your order by any other method you do so at your own risk. Wolf & Badger will not be liable for any missing, damaged or lost orders.
Return labels must be printed & attached to the outer packaging. If you don’t have access to a printer, we recommend using one at your workplace, a local library or a printing shop.
You will need to include your packing slip inside the package when you return it to us. Any returns without a packing slip may not be accepted.
All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you.
Footwear should be returned unmarked, unworn and in the original and undamaged packaging
Hosiery can only be returned for a refund if it is unopened, unworn and in a re-saleable condition with all original sealed packaging and any protective packaging intact.
All face masks are final sale - unfortunately, for hygiene reasons, we are unable to accept returns on face masks.
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer.
Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
Any item that is personalised or made to order is non-refundable.
Returns Policy for In Store Purchases:
All purchases made in the store must be returned to the same store in order for us to refund back to the original payment method.
Unwanted goods may be returned or exchanged within 14 days.
Please return goods with proof of purchase in original condition, unused and with tags still attached.
Returns are subject to the discretion of the store manager.
This policy does not apply to goods which have been made to order or to pierced jewellery, hosiery, underwear or swimwear.
Your statutory rights are unaffected.
Refunds
Once the independent brand has received the returned item(s), Wolf & Badger will process your refund to the original payment method or as account credit if selected when initiating the return. This typically takes up to three working days.
Once the refund or account credit has been issued, we are unable to change the selected refund method.
If you have returned items to multiple brands the refunds may be processed individually. You will receive an email once your refund(s) have been processed.
Once the refund has been made, please allow up to 7 days for the refund to appear in your account or to show on your statement.
We do not offer exchanges. For a different size or style, please organise a free return of your original order with us and place a new order via Wolf & Badger.
Returns for online orders are accepted for drop-off in-person at our stores in Los Angeles and New York, but please do not mail returns to our store locations.
You can contact us with any questions or to receive an update on your refund status.
Faulty Goods
If the item is faulty when you receive it, please inform us within 14 days of receipt including a photo and description of the fault. You can contact us here.
We will arrange a free return for a refund or replacement for you at no additional cost.
If you have had the item for over 14 days we will contact the independent brand and seek to arrange a solution, but please note that we're unable to offer a repair, replacement or refund for items that you have owned for more than 6 months.
Items which are damaged or as a result of normal wear and tear, by accident or through misuse will not be considered faulty.
Still need help? Check out our Customer Help Portal to view our articles or submit your contact form.
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